Refund policy
At FreshBrook74, we want customers to feel confident when shopping for our wooden stacking toys and play essentials.
Eligible purchases may be returned within 30 calendar days from the date of delivery.
Free 30-Day Returns
Approved eligible returns receive free standard return shipping.
The return period begins on the date your order is recorded as delivered.
Please contact us before returning merchandise so we can provide the appropriate instructions.
Eligibility
For voluntary returns, merchandise should generally be returned in substantially the condition in which it was received.
Where applicable, please include:
Original product
All wooden pieces
Accessories
Storage bags or containers
Instructions
Original packaging
Products that have been materially altered, intentionally damaged, excessively used, or returned with missing pieces may not qualify for a voluntary refund, subject to applicable consumer law.
Starting a Return
Contact our customer service team at:
Email: support@FreshBrook74.store
Phone: 540-205-5535
Include your order number, product name, and reason for requesting the return.
After your request has been reviewed, we will provide return instructions.
Please do not send merchandise to our listed business address unless specifically instructed to do so.
Damaged or Defective Merchandise
Please inspect your order after delivery.
If an item arrives materially damaged or defective, contact us promptly.
We may request:
Your order number
Description of the problem
Photographs of the affected product
Photographs of the packaging
Photographs showing missing or damaged components where applicable
After reviewing the request, we may offer an appropriate remedy such as a replacement, refund, or other resolution depending on the circumstances and applicable law.
Missing Pieces
If a stacking set arrives with pieces missing compared with the contents stated on the applicable product page, please contact us promptly.
Keep all received pieces and packaging until the issue has been reviewed.
Incorrect Products
If you receive a product materially different from what you ordered, please contact customer service.
Do not dispose of the item or packaging before receiving further instructions.
Refunds
After an eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be returned to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear.
Exchanges
If you would prefer another product, contact our support team.
Exchange availability depends on current inventory and fulfillment circumstances.
Cancellations
Contact us as quickly as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Once an order has entered fulfillment or shipment, cancellation may no longer be possible.
Consumer Rights
Nothing in this policy is intended to exclude or restrict mandatory consumer rights provided by applicable law.